3 Effective Ways to Manage Multiple Clients

3 Effective Ways to Manage Multiple Clients

Congrats! You’ve landed multiple clients for your business. After the initial excitement wears off, the reality of what this actually means soon sets in. How will you manage this? What tools can available to help you feel less overwhelmed? I spent the first 10+...

3 Ways to Develop a Successful Holiday Marketing Campaign 

3 Ways to Develop a Successful Holiday Marketing Campaign 

Is it just me or did the holiday sales start even earlier this year? Many retailers offered “Black Friday Week” deals instead of “Black Friday” deals. Based on what I’ve read and heard from family and friends, these week-long deals made...

Got Baggage? Try Social Media to Resolve Your Customer Service Issues.

Got Baggage? Try Social Media to Resolve Your Customer Service Issues.

Last month, I returned from Germany and my bag did not. An experienced traveler, I wasn’t even worried. My bag has always made its way back home. But when it wasn’t delivered the next day as promised, I called the Delayed Baggage Department and learned that my bag was...

The Most Dangerous Word in Social Media

The Most Dangerous Word in Social Media

I ran a business page on Facebook called Brocade Certification, which supported the Brocade Certification Program. It was a place where I could engage with our candidates, keep them informed about the program, have some fun by posting challenges, and occasionally,...

Summer Learning: Crucial content for students studying social media

Summer Learning: Crucial content for students studying social media

Ahhh, summertime in academia.  A chance to step back, soak up some sun and work! That’s right, not all professors get the entire summer off. Hopefully we will get to relax just a little bit and find time to plan for our classes that start in September.  This Fall The...