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The Good, The Bad, and The Unfiltered: Making Your Comment Section Soar

The Good, The Bad, and The Unfiltered: Making Your Comment Section Soar

by Kassity Lee | Jan 27, 2026 | Career, Community, Self-help, Community Management, EduSocial Blog, Strategy

Featured image by Andrea Piacquadio Audience engagement is the heartbeat of a successful social media presence. And while glowing comments and enthusiastic praise feel great, the reality is that not every comment will be positive. Whether you’re dealing with...
“Keep It Real”: Why Authenticity Is the New Marketing Superpower

“Keep It Real”: Why Authenticity Is the New Marketing Superpower

by Kassity Lee | Jan 13, 2026 | Career, Community, EduSocial Blog, Strategy

Let’s face it: audiences today are more skeptical than ever. Glossy ads and lofty mission statements don’t cut it, especially with Gen Z. This generation of digital natives has grown up with endless information at their fingertips, and they’re quick to spot when...
Unbottled Buzz: How Pantene Turned a Viral TikTok Into a Brand Win

Unbottled Buzz: How Pantene Turned a Viral TikTok Into a Brand Win

by Kassity Lee | Dec 16, 2025 | EduSocial Blog, Press and Media, Strategy, Tools, Uncategorized

Featured image by Mizuno K Picture this: your product gets casually mentioned by a mega-influencer. Suddenly, your brand is trending, your social mentions are exploding, and your product searches are skyrocketing. Every marketer dreams of this moment. But when...
Chronically Online (and Proud): Why Marketers Should Embrace Their Inner Internet Addict

Chronically Online (and Proud): Why Marketers Should Embrace Their Inner Internet Addict

by Kassity Lee | Nov 20, 2025 | Career, Community, Strategy, Tools

Photo by Rumeysa Demir When I started my 2025 summer as an NISM Social Media Strategist Intern, I didn’t expect to leave with an unofficial superpower. But as the internship wrapped up, I was honored (and a little amused) to receive the “News & Trend Tracker”...
Why Instagram Reigns Supreme for Building Brand Communities

Why Instagram Reigns Supreme for Building Brand Communities

by Kassity Lee | Oct 21, 2025 | Community Management, EduSocial Blog, Strategy, Tools

Featured image by Kindel Media If you’re looking to build a thriving brand community, Instagram is likely your best bet, and it’s not just because it’s trendy. With over 2 billion monthly active users and a platform average engagement rate of 2%, Instagram combines...
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