How Are Your Phone Skills?

How Are Your Phone Skills?

Does it sound too low-tech for a social media professional to talk about phone conversations in a virtual work environment? Not when you’re working to meet clients, coworkers, and team members where they are. You may find that connecting via phone is a welcome...

Celeste Russell joins NISM for a summer internship

As an institute that believes firmly in life-long education, we are excited to introduce you to our summer social media intern, Celeste Russell.  Celeste was born and raised in Las Vegas, Nevada and moved to Minnesota to pursue a degree in Acting and Communications at...
Crisis Communication Best Practices

Crisis Communication Best Practices

Time-sensitive. Not planned. Stressful. These are a few words that come to mind when I hear the term “crisis communications.” No matter what type of organization you work for or even if you own your own business, chances are you’ve experienced a time-sensitive,...
3 Effective Ways to Manage Multiple Clients

3 Effective Ways to Manage Multiple Clients

Congrats! You’ve landed multiple clients for your business. After the initial excitement wears off, the reality of what this actually means soon sets in. How will you manage this? What tools can available to help you feel less overwhelmed? I spent the first 10+...