Got Baggage? Try Social Media to Resolve Your Customer Service Issues.

Got Baggage? Try Social Media to Resolve Your Customer Service Issues.

Last month, I returned from Germany and my bag did not. An experienced traveler, I wasn’t even worried. My bag has always made its way back home. But when it wasn’t delivered the next day as promised, I called the Delayed Baggage Department and learned that my bag was...
Sharing Your Social Media Presentation

Sharing Your Social Media Presentation

Sharing Your Social Media Presentation Have you ever been asked for your slide deck before or after you’ve given a presentation? Here are a few reasons why you may want to think twice before sharing next time. What are you afraid of? When I first started facilitating...
Always Educating

Always Educating

If you’re an internal or external social media professional (i.e., full- or part-time employee vs. consultant, speaker, etc.), you’re an educator as much as you are a marketer – or at least you should be. One of the core learning objectives in each of the six NISM...
Can you do too many CEUs?

Can you do too many CEUs?

Talking in the SMS community this month about the work everyone’s doing over the summer brought an interesting question to light. Can you do too many CEUs? Our focus has been on the power of learning and how important it is to stay up-to-date in our industry. But with...
Digging Deep: A Summer of Continuing Education

Digging Deep: A Summer of Continuing Education

Certified Social Media Strategists (SMS) are required to complete 20 hours of continuing education every 2 years to maintain their cert, so we asked members of our community…what are you doing this summer to keep your skills fresh? Join us the month of June and hear...