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Learning from the Unexpected: Lessons from the CrowdStrike Outage

Learning from the Unexpected: Lessons from the CrowdStrike Outage

by Amy Berger | Jul 30, 2024 | Strategy

Flight cancellations. Hospital surgeries put on hold. Workers unable to do their daily tasks. Chances are high that your Windows device or the device of a business you frequent, were one of the 8.5 million affected by the CrowdStrike IT global outage.  In today’s...
The Role of Social Media During and After a Major Natural Disaster: A Story Within a Story

The Role of Social Media During and After a Major Natural Disaster: A Story Within a Story

by Gwendolyn Wright | Dec 15, 2022 | Uncategorized

Hurricane Ian was an unwelcome guest who left major portions of Florida destroyed, especially in the southwest area.  His strength, size, and point of impact was not even close to what had been predicted. Some might say, Ian wasn’t what he appeared to be on his...
Crisis Communication Best Practices

Crisis Communication Best Practices

by Amy Berger | Jan 17, 2019 | Community Management, EduSocial Blog, Strategy

Time-sensitive. Not planned. Stressful. These are a few words that come to mind when I hear the term “crisis communications.” No matter what type of organization you work for or even if you own your own business, chances are you’ve experienced a time-sensitive,...


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