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Crisis Tested, Community Approved: When Online Relationships Make (or Break) Your Brand

Crisis Tested, Community Approved: When Online Relationships Make (or Break) Your Brand

by Cassandra Hultgren | Nov 4, 2025 | Crisis Communications, Case study, Community, Community Management, EduSocial Blog, Strategy

Photo by Kelly Sikkema Ever noticed how the brands that handle a crisis well are the ones with a strong community already behind them? It’s not a coincidence. Whether it’s a product fail, a social slip-up, or a full-on PR disaster, a loyal and engaged online community...
What Can Your Brand Learn from the User-Focused Ad Campaign of Spotify Wrapped?

What Can Your Brand Learn from the User-Focused Ad Campaign of Spotify Wrapped?

by Taylor Munghia | Dec 5, 2024 | EduSocial Blog, Strategy, Tools

Ad campaigns can influence a consumer’s perception of a brand. Most marketers make the mistake of trying to create an ad campaign that is focused on how the ad campaign can benefit the brand. Although this should be a component in your idea generation, it isn’t the...
What Nonprofits Can Learn from Spotify Wrapped

What Nonprofits Can Learn from Spotify Wrapped

by Sarah Willey, MA, SMS | Dec 26, 2019 | Strategy, Tools

What nonprofit doesn’t want a new way to say a personalized thank you to donors, and to generate additional conversation online about their brand? Spotify Wrapped provides a model for doing just that. If you haven’t seen it, you can check out Spotify Wrapped at...


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  • Crisis Tested, Community Approved: When Online Relationships Make (or Break) Your Brand
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  • Why Instagram Reigns Supreme for Building Brand Communities

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