When I was invited to work for the largest vacation rental online marketplace company, I joined forces with one of the most dynamic customer support teams of my career. The job came with the daily responsibility to uphold the company’s mission to provide...
At first glance, social media marketing and search marketing might seem very different from each other. Social media, by nature, pushes information out to reach more audiences, while in search engine marketing, it’s the audience who is proactive and pulls information....
Does it sound too low-tech for a social media professional to talk about phone conversations in a virtual work environment? Not when you’re working to meet clients, coworkers, and team members where they are. You may find that connecting via phone is a welcome...
Across the world, educators are racing to move traditional classrooms to a virtual environment because of COVID-19. Social distancing will help to minimize the impact on the world and we realize that we need to move our classrooms digital, but how do we do that...
If a brand is going to spend advertising dollars, no matter how insignificant it may be to the overall advertising budget, isn’t it important to monitor? This case study highlights how one brand missed a potential opportunity by not engaging in an organically driven...
Whether your organization has ten employees or 10,000 employees, chances are you’ve heard of employee engagement or have thought about ways to help get your own employees more engaged. Engagement can take different forms– monthly employee lunch outings,...
