NISM Blog
Actionable Metrics
A large part of using and managing social media is the use of metrics. Organizations use metrics as a way to track their KPIs, or for celebration when they hit a particular milestone, like 1,000,000 followers. A good social media strategist knows that there are...
Lessons Learned: To bot or not to bot?
It’s been just over 2 1/2 months since we launched a chatbot on our institutional website. Now I’m not here to sell you on whether or not a chatbot is right for you and your business or institution - that’s an answer that can only be found within your own goals &...
Meet and Greet: Bryan Welsh
Our SMS professionals serve as ambassadors for our certification program here at NISM. Not only are they knowledgeable about our curriculum, but they also share our passion for social media. Best of all, their stories help shape our organization and the work that we...
Starting Points for Social Media in Business
Today many business leaders are being forced to ask themselves one very important question: "What can I do to grow my business." Although this often-asked question seems straight-forward, it will often go unanswered. As the technologies of our world continue to...
Bad Habits in Social Media – Resolutions for 2012
Whether it's to lose 20 lbs, or kick cigarettes, it's the time of year when we all get a fresh start and a new chance at getting in front of those bad habits and focus on what is most important to us in 2012. In the spirit of kicking bad habits, we here at the...