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Crisis Tested, Community Approved: When Online Relationships Make (or Break) Your Brand

Crisis Tested, Community Approved: When Online Relationships Make (or Break) Your Brand

by Cassandra Hultgren | Nov 4, 2025 | Crisis Communications, Case study, Community, Community Management, EduSocial Blog, Strategy

Photo by Kelly Sikkema Ever noticed how the brands that handle a crisis well are the ones with a strong community already behind them? It’s not a coincidence. Whether it’s a product fail, a social slip-up, or a full-on PR disaster, a loyal and engaged online community...
From Zero to Community Hero: Building Your Online Audience from the Ground Up

From Zero to Community Hero: Building Your Online Audience from the Ground Up

by Cassandra Hultgren | Oct 9, 2025 | Community, Community Management, EduSocial Blog, Strategy

Photo by Kampus Production Imagine this: you’ve got everything set up for the party of the year (maybe even the decade). Themed snacks? Check. Decorated cups? Check. Color-coordinated streamers and oversized wall art? Double check. But no matter how cool the setup is,...
Why is a Company-Wide Social Media Plan Powerful?

Why is a Company-Wide Social Media Plan Powerful?

by Cassandra Hultgren | Oct 2, 2025 | Career, Self-help, Community Management, EduSocial Blog, Strategy

Photo by S O C I A L . C U T  It’s super important to ask questions, and never more so than when coming up with a company-wide social media plan. You will never be able to live in someone else’s shoes, but through asking good questions, you can gather a better mental...
Using LinkedIn Like It’s 2015? Let’s Fix That

Using LinkedIn Like It’s 2015? Let’s Fix That

by Cassandra Hultgren | Sep 11, 2025 | Career, Self-help, EduSocial Blog, Strategy, Tools

Photo by LinkedIn Sales Solutions Before college, I never imagined my professional life would include a social media profile. But after my first semester, the search for a summer job began. Enter: LinkedIn.  While my original intent was to use it for job hunting, I...
Behind the Posts: A Look Back at My NISM Internship

Behind the Posts: A Look Back at My NISM Internship

by Cassandra Hultgren | Aug 26, 2025 | Internship, Career, Community, Self-help, Community Management, EduSocial Blog, Strategy

When I started my internship with NISM, I wasn’t looking for a job. I was already running my own coloring book company (which, as anyone who has started a small business will know, was no small task). Time? I had none of it. Spare energy? Not exactly overflowing.  But...
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